For teams past chat, moving to systems that take actions — and the discipline that requires.
Technical leads, ops owners, and anyone who will be responsible when an agent does something unexpected.
When a deterministic pipeline is the better answer, which is more often than the market admits.
What an agent needs to be useful, and what happens when it is missing.
Knowing whether it works before your customers find out.
Sandboxes, approvals, and where the human checkpoint belongs.